Privacy Policy

Company Information

This Privacy Policy governs the collection, use, and disclosure of personal information by Blackpine Digital LLC, a Wyoming limited liability company ("Company," "we," "us," or "our"), in connection with the Emellia AI companion service ("Service").

Information We Collect

We collect various types of information to provide and improve our AI companion service:

Personal Information

• Account information (email, username, profile data)
• Payment information (processed securely by third-party providers)
• Contact information for support and communications

Usage Data

• All chat messages and interactions with our AI systems
• User preferences, settings, and customizations
• Session data, timestamps, and usage patterns
• Device information, IP addresses, and browser data
• Performance metrics and error logs
• Frequency and duration of Service use
• Behavioral patterns indicating engagement levels

AI Training Data

Your conversations may be used to improve our AI models and services. This includes analyzing interaction patterns, response quality, user satisfaction metrics, and engagement optimization.

How We Use Your Information

Your information is used for the following purposes:

Service Provision

• Provide personalized AI companion experiences
• Process payments and manage subscriptions
• Maintain user accounts and preferences
• Provide customer support and technical assistance
• Maintain conversation continuity and context

Service Improvement

• Train and improve AI models and responses
• Analyze usage patterns and user behavior
• Develop new features and capabilities
• Optimize performance and user experience
• Maximize user engagement and retention
• Conduct research on AI interaction patterns

Legal and Security

• Ensure platform security and prevent abuse
• Comply with legal obligations and law enforcement requests
• Protect our rights and the rights of other users
• Investigate and prevent fraudulent activities

AI-Generated Content Disclaimer

Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We work with third-party service providers for payment processing, cloud hosting, analytics, and AI model training. These providers have access to your information only as necessary to perform their functions and are bound by confidentiality agreements.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety. We will notify you of such disclosures unless prohibited by law.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity with appropriate safeguards.

Data Security and Protection

We implement comprehensive security measures to protect your data:

• End-to-end encryption for sensitive communications
• Secure data storage with industry-standard encryption
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Monitoring for unauthorized access or breaches

Data Retention and Deletion

We retain your data for different periods based on the type of information and business needs:

• Account information: Until account deletion or as required by law
• Chat conversations: Indefinitely for service improvement and AI training, unless subscription is cancelled
• Usage analytics: Up to 7 years for business analysis and legal compliance
• Payment records: As required by financial regulations (typically 7 years)
• Support communications: Up to 3 years for quality assurance

Your Privacy Rights

Subject to applicable law and our Terms of Service, you may have the following rights:

• Access: Request copies of your personal information (subject to verification)
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information (with limitations)
• Portability: Request transfer of your data in a structured format
• Restriction: Request limitation of processing your information
• Objection: Object to processing of your information for certain purposes
• Withdraw consent: Withdraw previously given consent (where applicable)

To exercise these rights, contact our support team with proper identification. We will respond within reasonable timeframes, though some requests may be denied based on legal grounds or technical limitations.

Jurisdiction and Governing Law

This Privacy Policy and all related matters are governed by the laws of the United States and the State of Wyoming, without regard to conflict of law principles.

Any disputes arising from this Privacy Policy or your use of our service shall be resolved exclusively in the federal or state courts located in Laramie County, Wyoming, and you consent to the personal jurisdiction of such courts.

If you are accessing our service from outside the United States, you acknowledge that your information will be transferred to, processed, and stored in the United States, which may have different privacy laws than your jurisdiction.

Age Restrictions

Our service is strictly intended for users 18 years of age or older. We do not knowingly collect personal information from minors under 18.

If we become aware that we have collected information from a minor, we will delete it immediately. Parents or guardians who believe their child has provided information to us should contact us immediately.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time without prior notice. Changes become effective immediately upon posting.

Your continued use of the service after changes constitutes acceptance of the updated policy. We recommend reviewing this policy periodically for updates.

Contact Information

For privacy-related inquiries, you may contact us at:

Response times may vary. We are not obligated to respond to all inquiries and reserve the right to decline requests that are excessive, repetitive, or legally unfounded.